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CONDIÇÕES GERAIS DE VENDA SUJEITAS A APROVAÇÃO

A utilização do processo de venda à distância descrito nestes Termos e Condições Gerais de Venda Sujeitas a Aprovação é reservada exclusivamente aos consumidores, conforme são definidos, nomeadamente, no artigo 2.º da Lei n.º 24/96, de 31 de julho, que estabelece o regime legal aplicável à defesa dos consumidores, bem como na alínea c) do artigo 3.º do Decreto Lei n.º 24/2014, de 14 de fevereiro, que transpõe a Diretiva n.º 2011/83/UE, do Parlamento Europeu e do Conselho, de 25 de outubro, relativa aos direitos dos consumidores, e aplica-se exclusivamente aos produtos que sejam entregues dentro do território Português (doravante apenas designados por “Cliente” ou “Clientes”).

1. Âmbito de aplicação

As presentes Condições Gerais regulam as vendas sujeitas a aprovação dos produtos Max Mara, Weekend Max Mara e Sportmax, efetuadas à distância entre o Cliente e os pontos de venda. O Cliente deve comprovar ao pormenor as presentes Condições Gerais de Venda com reserva antes de finalizar todo o procedimento do pedido à distância dos produtos acima indicados. Entende-se que a introdução dos dados do cartão de crédito/débito ou pré-pago no link para validação do pagamento e o envio dos mesmos, premindo o botão de confirmação “Continuar”, implicam o conhecimento total e absoluto das presentes Condições Gerais de Venda Sujeitas a Aprovação e a sua total aceitação. Quaisquer derrogações às presentes Condições Gerais apenas serão válidas se acordadas por escrito entre as partes.

2. Identificação do Vendedor

Max Mara Portugal - Unipessoal, Lda., sociedade unipessoal por quotas, com sede na Rua Alexandre Herculano, n.º 15, 2.º andar, 1250-008 Lisboa - Portugal, matriculada na Conservatória do Registo Comercial de Lisboa sob o número único de matrícula e de pessoa coletiva 509 696 309 e com o capital social de 1.200.000,00 euros, telefone +35121 314 0031 e email mm.lisboa@mmfgshops.com, doravante apenas designada por “Max Mara Portugal”.

3. Informação do produto

A informação relativa aos produtos Max Mara, Weekend Max Mara e Sportmax, suscetíveis de venda à distância, que se comunicam via e-mail, conforme exposto no ponto 4 a seguir, são prestados em conformidade com a lei vigente, nomeadamente com o previsto no artigo 8.º da Lei n.º 24/96, de 31 de julho, e no artigo 4.º do Decreto-Lei n.º 24/2014, de 14 de fevereiro.

4. Encomenda de Produtos

Estas condições foram-lhe enviadas na sequência da sua declaração de vontade de proceder à compra dos produtos selecionados, conforme acordado por telefone. Neste e-mail, na secção "Encomenda", encontrará o número da encomenda e informações sobre os produtos selecionados e acordados com o pessoal de vendas, o detalhe do preço de cada produto, bem como o valor total dos produtos selecionados, a morada para envio, as formas de pagamento e os prazos indicativos de entrega.

O valor do pedido único, no seu total, não pode exceder a soma de 10.000 euros.

Após inserir os dados de pagamento através do link de pré-autorização para pagamento, clicando no botão de confirmação "Continuar", é concluído o processo do pedido e o mesmo será enviado para a Max Mara Portugal. O pedido é arquivado na base de dados da Max Mara Portugal durante o tempo previsto na lei vigente.

A encomenda do Cliente pode ser recusada:

i) em caso de erro na informação prestada pelo próprio Cliente;

ii) no caso de o produto estar esgotado;

iii) se forem detetadas insuficientes garantias de solvência;

iv) se a encomenda não corresponder às necessidades normais de consumo (requisito que se aplica quer em relação ao número de produtos adquiridos num único pedido, quer no caso de vários pedidos relativos ao mesmo produto, mesmo que cada pedido inclua uma quantidade de produtos correspondente às necessidades normais de consumo);

v) por causas de força maior.

Caso a encomenda não seja aceite, a Max Mara Portugal comunicará prontamente a impossibilidade do processamento da mesma, e será desbloqueado de imediato o valor reservado para pagamento.

5. Preço do Produto

O preço do produto indicado na comunicação referida no ponto 4, refere-se a cada artigo, expresso em euros e com IVA incluído. A Max Mara Portugal assume todos os encargos relacionados com todas as taxas, impostos, encargos e/ou despesas de envio dos produtos e da eventual devolução dos produtos, bem como as despesas de envio após o exercício do direito de resolução.

6. Condições de pagamento

O pagamento por parte do Cliente deverá ser efetuado, exclusivamente, através de um dos seguintes cartões de crédito/débito ou pré-pago:

Visa/Visa Electron;
Mastercard;
Maestro Internacional.
America Express

O valor total da encomenda é bloqueado no cartão de crédito/débito ou pré-pago no momento em que o pedido é enviado para a Max Mara Portugal (quando o Cliente seleciona o botão "Continuar"), com aceitação simultânea pela Max Mara Portugal, nos termos do ponto 4, e ativação da preparação dos produtos para envio.

Por forma a prevenir fraude na Internet, o pagamento efetuado através do "link de pré-autorização de pagamento", presente na comunicação referida no ponto 4, é gerido online pelo banco gestor do cartão de crédito/débito ou pré-pago do Cliente, através das ferramentas oferecidas pela Cybersource. A Cybersource, e/ou as suas empresas associadas são responsáveis pelo armazenamento e processamento automático em ambiente protegido das informações relativas a cada pedido, incluindo os dados do cartão de crédito/débito ou pré-pago utilizado.

Para efeitos de pagamento, através do link inserido na comunicação referida no ponto 4, o Cliente deve indicar:

i) os dados do titular do cartão de crédito/débito ou pré-pago utilizado para a compra;

ii) o número do cartão de crédito/débito ou pré-pago (16 dígitos);

iii) a data de validade e respetivo código de segurança do cartão de crédito/débito ou pré-pago.

7. Pré-autorização do pagamento

O Cliente sabe que a indicação dos dados do cartão de crédito/débito ou pré-pago e a confirmação da pré-autorização de pagamento implicam a aceitação das presentes Condições Gerais de Venda sujeitas à aprovação e, consequentemente, o envio dos produtos selecionados para o Cliente.

A seguir à indicação dos dados do cartão de crédito/débito ou pré-pago e à confirmação da pré-autorização de pagamento, a importância correspondente ao preço dos produtos ficará temporariamente bloqueada no cartão de crédito/débito ou pré-pago indicado, por forma a garantir à Max Mara Portugal o pagamento do preço no caso de aceitação da encomenda, ou da devolução dos produtos no caso de recusa da encomenda.

A importância correspondente ao preço dos produtos ficará temporariamente bloqueada no cartão de crédito/débito ou pré-pago até que o Cliente expresse a sua vontade de aceitar a encomenda (e, neste caso, o valor será debitado do cartão de crédito/débito ou pré-pago); ou, no caso de recusa total ou parcial da encomenda, o valor continuará temporariamente bloqueado até que o Cliente devolva os produtos intactos, de acordo com o disposto no ponto 13.

A pré-autorização de pagamento não gera qualquer movimento no cartão. O pagamento apenas será efetuado após a conclusão da venda (para mais informações, ver ponto 10. Conclusão da venda).

Nota. O Cliente tem 48 horas para confirmar os seus dados pessoais e os dados do cartão de crédito/débito ou pré-pago para proceder à confirmação da encomenda. Após esse período, o link de pré-autorização de pagamento expira e será necessário novo e-mail para confirmar o pedido e receber os produtos escolhidos. No caso de a cobrança ser impossível devido a incorreta inserção dos dados feita pelo Cliente, ou por outras razões técnicas que serão comunicadas ao Cliente pelo prestador de serviços do pagamento, o Cliente não poderá concluir o procedimento do pedido clicando no botão "Continuar"; se o Cliente decidir sair da página de pagamento de acordo com os métodos indicados pelo prestador de serviços, será reencaminhado para uma página que indica a impossibilidade de concluir a encomenda.

8. Entrega

A entrega dos produtos é efetuada exclusivamente em território português, na morada indicada pelo Cliente, somente após a regular execução da pré-autorização de pagamento da encomenda enviada à Max Mara Portugal. O Cliente não tem a possibilidade de solicitar a entrega dos produtos em caixas de correio e/ou similares. Nos termos do disposto no artigo 8.º da Lei n.º 24/96, de 31 de julho, e artigo 4.º do Decreto-Lei n.º 24/2014, de 14 de fevereiro, a Max Mara Portugal realiza a entrega dos produtos dentro do prazo informado, em qualquer caso, o mais tardar, 30 dias a partir do dia em que o Cliente efetuou o pedido. Em caso de indisponibilidade por parte do destinatário, ou de pessoa autorizada a receber a encomenda no momento da tentativa de entrega, será feita segunda tentativa de entrega no dia seguinte pela transportadora. No caso de segunda tentativa sem sucesso, os produtos encomendados serão devolvidos ao remetente. O Atendimento ao Cliente entrará em contato com o Cliente para saber se pretende iniciar uma nova venda. No último caso, a importância pré-autorizada pelo cartão de crédito/débito ou pré-pago será desbloqueada.

9. Custos de envio

A entrega é gratuita para todos os itens selecionados.

10. Conclusão da venda

A partir do momento em que os produtos encomendados são entregues ao Cliente, este terá um prazo de 3 dias corridos para contactar por telefone o vendedor da loja Max Mara Portugal e informar se pretende adquirir todos ou apenas alguns produtos, ou devolver todos ou apenas alguns produtos.

Caso o Cliente não entre em contacto dentro deste prazo, considera-se a venda satisfatória e a mesma é concluída, sem prejuízo do direito de resolução que se faz referência nestes Termos e Condições.

Se o Cliente contactar o vendedor da loja no prazo acima indicado e expressar a sua vontade em adquirir todos os produtos encomendados, a Max Mara Portugal envia posteriormente um e-mail resumido da decisão final do Cliente e a venda é concluída.

Se o Cliente contactar o vendedor da loja no prazo acima indicado e expressar a sua vontade de adquirir apenas parte dos produtos encomendados, a Max Mara Portugal envia um e-mail resumido com a decisão final do Cliente.

A partir do momento da receção do referido e-mail, o Cliente terá ainda o prazo de 2 dias corridos para confirmar ou não o conteúdo do referido e-mail e expressar a sua vontade final. Em caso afirmativo, o pedido será considerado confirmado e a venda será concluída.

Se o Cliente não tomar uma decisão no prazo de 2 dias corridos, a encomenda será considerada confirmada e a venda será concluída.

Após a confirmação parcial ou total da encomenda, e de forma expressa ou tácita, o valor será debitado no cartão de crédito/débito ou pré-pago pré-autorizado.

11. Devolução dos produtos

No caso de o Cliente pretender devolver um ou mais produtos ou todos os produtos, a Max Mara Portugal dará ordem à mesma transportadora para recolher os produtos no mesmo endereço de entrega.

12. Direito de resolução

Conforme disposto no artigo 10.º do Decreto-Lei n.º 24/2014, de 14 de fevereiro, o Cliente pode exercer o direito de resolver o contrato celebrado à distância no prazo de 14 (catorze) dias corridos a contar do momento da entrega dos produtos, bem como nos termos do ponto 10 das presentes Condições Gerais de Venda.

O Cliente pode exercer o seu direito de resolução, sem indicar os motivos:

- gratuitamente, mediante a entrega dos produtos adquiridos, em qualquer uma das lojas da mesma rede que efetuou a venda, no mesmo estado de conservação em que foi adquirida, com etiqueta e com toda a documentação recebida;

- por conta do Cliente, caso este não pretenda utilizar o procedimento de devolução em loja, devolvendo os produtos ao endereço da loja que efetuou a venda.

Caso o exercício do direito de resolução satisfaça as condições acima indicadas, o reembolso do valor dos produtos devolvidos, correspondente ao preço de aquisição dos produtos, será efetuado mediante o pagamento da importância paga pelo Cliente, sem demora injustificada em relação à data de entrega e sempre dentro dos prazos legalmente estabelecidos, num dos pontos de venda entre os selecionáveis, após indicação no ponto de venda do: nome, apelido e IBAN.

Se, por outro lado, o Cliente optar por devolver os produtos por correio, a Max Mara Portugal fará o reembolso, sem demora injustificada, através do mesmo meio de pagamento que tiver sido utilizado anteriormente pelo Cliente/consumidor para a transação inicial, salvo acordo expresso em contrário e desde que o consumidor não incorra em quaisquer custos como consequência do reembolso.

13. Devolução após direito de resolução

Em caso de exercício do direito de resolução, o Cliente deverá devolver os produtos no prazo de 14 dias a contar da data em que tiver comunicado a sua decisão de resolução, conforme referido no ponto 12 acima, nos termos do artigo 13.º do Decreto-Lei n. 24/2014 de 14 de fevereiro.

Para o efeito, o Cliente poderá devolver os produtos gratuitamente, entregando os bens adquiridos em qualquer uma das lojas da mesma rede que efetuou a venda, no prazo de 14 dias a contar da data de entrega dos produtos, nos termos do ponto 10 dos presentes Termos e Condições.

13.1 Condições de integridade para a devolução

De acordo com o disposto no artigo 14.º do Decreto-Lei n.º 24/2014, de 14 de fevereiro, o consumidor é responsável pela diminuição do valor dos produtos devolvidos resultante de uma utilização que não cumpra a diligência normal. Um bem é considerado usado além da diligência normal, no caso de uso além do necessário para estabelecer a sua natureza, características e funcionamento (por exemplo, no caso de remoção das etiquetas, se a roupa foi usada e não apenas experimentada).

Consequentemente, o consumidor, durante o período de resolução, é obrigado a examinar e testar os produtos com o cuidado e diligência necessários e dentro dos limites que faria na loja física.

O Cliente só poderá devolver um produto se estiver nas mesmas condições em que foi recebido. O Cliente deverá garantir que:

- o artigo não foi usado e não sofreu danos durante o teste;

- o artigo não está sujo, nem foi lavado;

- o artigo conserva todos os pingentes, etiquetas, selo de garantia colocado no produto no momento do controlo de qualidade e nos acabamentos originais;

- o artigo não sofreu alterações de qualquer tipo.

Em particular, realçamos que todos os tipos de produtos contidos na sua caixa original, como por exemplo, sapatos ou pequenos acessórios, devem ser devolvidos dentro da embalagem original, que é considerada parte integrante do produto.

Em caso de devolução de produtos danificados, incompletos, deteriorados e/ou em condições de utilização que não respeitem as diligências normais, sem prejuízo do direito de resolução, será cobrado ao Cliente o montante correspondente à diminuição do valor do bem.

Nesses casos, a Max Mara Portugal notificará imediatamente o Cliente sobre os danos e desconformidades encontrados no momento da receção dos produtos. O valor cobrado ao Cliente, que em qualquer caso não pode ser superior ao preço pago pela aquisição do produto, será deduzido ao reembolso devido ao Cliente.

Para qualquer dúvida, poderá contactar o Serviço de Apoio ao Cliente, e em caso de dúvida quanto ao envio e/ou entrega da encomenda, poderá também contactar o Apoio ao Cliente, através do site UPS Portugal ou através do número 800 208 470.

13.2 Controlos de Qualidade

Informamos os nossos Clientes que a Max Mara Portugal sujeita as suas peças de vestuário e os materiais com que são embaladas, a rigorosos controlos de qualidade, garantindo a sua comercialização em perfeitas condições.

Além disso, para maior proteção de quem efetua compras à distância, cada produto enviado é analisado antes do envio.

13.3 Substituição de produtos

Os produtos adquiridos podem ser substituídos, a pedido do Cliente, no prazo máximo de 14 dias a partir da receção dos produtos encomendados, por outros do mesmo modelo, mudando de tamanho e/ou cor, de acordo com os mesmos procedimentos de devolução indicados nos pontos anteriores.

O Cliente pode ainda exercer o direito de resolução sobre os produtos substituídos, obedecendo aos mesmos procedimentos indicados nos pontos anteriores. Neste caso, o prazo para o exercício do direito de resolução inicia-se a partir da receção do produto substituído.

14. Conformidade - Garantia

No que diz respeito às garantias de conformidade do produto adquirido, na venda de produtos Max Mara Portugal regulados pelas presentes Condições gerais, o Cliente tem direito à garantia legal de conformidade prevista na lei e em particular nos artigos transcritos abaixo da Lei n.º 67/2003, de 8 de abril:

“Artigo 2.º (Conformidade com o contrato)

1 - O vendedor tem o dever de entregar ao consumidor bens que sejam conformes com o contrato de compra e venda.

2 - Presume-se que os bens de consumo não são conformes com o contrato se se verificar algum dos seguintes factos:

a) Não serem conformes com a descrição que deles é feita pelo vendedor ou não possuírem as qualidades do bem que o vendedor tenha apresentado ao consumidor como amostra ou modelo;

b) Não serem adequados ao uso específico para o qual o consumidor os destine e do qual tenha informado o vendedor quando celebrou o contrato e que o mesmo tenha aceitado;

c) Não serem adequados às utilizações habitualmente dadas aos bens do mesmo tipo;

d) Não apresentarem as qualidades e o desempenho habituais nos bens do mesmo tipo e que o consumidor pode razoavelmente esperar, atendendo à natureza do bem e, eventualmente, às declarações públicas sobre as suas características concretas feitas pelo vendedor, pelo produtor ou pelo seu representante, nomeadamente na publicidade ou na rotulagem.

3 - Não se considera existir falta de conformidade, na acepção do presente artigo, se, no momento em que for celebrado o contrato, o consumidor tiver conhecimento dessa falta de conformidade ou não puder razoavelmente ignorá-la ou se esta decorrer dos materiais fornecidos pelo consumidor.

4 - A falta de conformidade resultante de má instalação do bem de consumo é equiparada a uma falta de conformidade do bem, quando a instalação fizer parte do contrato de compra e venda e tiver sido efectuada pelo vendedor, ou sob sua responsabilidade, ou quando o produto, que se prevê que seja instalado pelo consumidor, for instalado pelo consumidor e a má instalação se dever a incorrecções existentes nas instruções de montagem”.

“Artigo 3.º (Entrega do bem)

1 - O vendedor responde perante o consumidor por qualquer falta de conformidade que exista no momento em que o bem lhe é entregue.

2 - As faltas de conformidade que se manifestem num prazo de dois ou de cinco anos a contar da data de entrega de coisa móvel corpórea ou de coisa imóvel, respectivamente, presumem-se existentes já nessa data, salvo quando tal for incompatível com a natureza da coisa ou com as características da falta de conformidade”.

“Artigo 4.º (Direitos do consumidor)

1 - Em caso de falta de conformidade do bem com o contrato, o consumidor tem direito a que esta seja reposta sem encargos, por meio de reparação ou de substituição, à redução adequada do preço ou à resolução do contrato.

2 - Tratando-se de um bem imóvel, a reparação ou a substituição devem ser realizadas dentro de um prazo razoável, tendo em conta a natureza do defeito, e tratando-se de um bem móvel, num prazo máximo de 30 dias, em ambos os casos sem grave inconveniente para o consumidor.

3 - A expressão «sem encargos», utilizada no n.º 1, reporta-se às despesas necessárias para repor o bem em conformidade com o contrato, incluindo, designadamente, as despesas de transporte, de mão-de-obra e material.

4 - Os direitos de resolução do contrato e de redução do preço podem ser exercidos mesmo que a coisa tenha perecido ou se tenha deteriorado por motivo não imputável ao comprador.

5 - O consumidor pode exercer qualquer dos direitos referidos nos números anteriores, salvo se tal se manifestar impossível ou constituir abuso de direito, nos termos gerais.

6 - Os direitos atribuídos pelo presente artigo transmitem-se a terceiro adquirente do bem”.

“Artigo 5.º (Prazo da garantia)

1 - O consumidor pode exercer os direitos previstos no artigo anterior quando a falta de conformidade se manifestar dentro de um prazo de dois ou de cinco anos a contar da entrega do bem, consoante se trate, respectivamente, de coisa móvel ou imóvel.

2 - Tratando-se de coisa móvel usada, o prazo previsto no número anterior pode ser reduzido a um ano, por acordo das partes.

(...)

6 - Havendo substituição do bem, o bem sucedâneo goza de um prazo de garantia de dois ou de cinco anos a contar da data da sua entrega, conforme se trate, respectivamente, de bem móvel ou imóvel.

7 - O prazo referido no n.º 1 suspende-se, a partir da data da denúncia, durante o período em que o consumidor estiver privado do uso dos bens”.

“Artigo 5.º-A (Prazo para exercício de direitos)

1 - Os direitos atribuídos ao consumidor nos termos do artigo 4.º caducam no termo de qualquer dos prazos referidos no artigo anterior e na ausência de denúncia da desconformidade pelo consumidor, sem prejuízo do disposto nos números seguintes.

2 - Para exercer os seus direitos, o consumidor deve denunciar ao vendedor a falta de conformidade num prazo de dois meses, caso se trate de bem móvel, ou de um ano, se se tratar de bem imóvel, a contar da data em que a tenha detectado.

3 - Caso o consumidor tenha efectuado a denúncia da desconformidade, tratando-se de bem móvel, os direitos atribuídos ao consumidor nos termos do artigo 4.º caducam decorridos dois anos a contar da data da denúncia e, tratando-se de bem imóvel, no prazo de três anos a contar desta mesma data.

4 - O prazo referido no número anterior suspende-se durante o período em que o consumidor estiver privado do uso dos bens com o objectivo de realização das operações de reparação ou substituição, bem como durante o período em que durar a tentativa de resolução extrajudicial do conflito de consumo que opõe o consumidor ao vendedor ou ao produtor, com excepção da arbitragem.

5 - A tentativa de resolução extrajudicial do litígio inicia-se com a ocorrência de um dos seguintes factos:

a) As partes acordem no sentido de submeter o conflito a mediação ou conciliação;

b) A mediação ou a conciliação seja determinada no âmbito de processo judicial;

c) Se constitua a obrigação de recorrer à mediação ou conciliação”.

No caso de receção de um produto desconforme ou de um produto diverso do encomendado, o Cliente deverá colocar o produto em questão à disposição da Max Mara Portugal, devendo esta confirmar a integridade e não remoção do selo de garantia numerado e colocado na peça no momento do controle de qualidade antes da expedição da encomenda.

Em nenhum caso podem ser aceites pedidos de alterações personalizadas dos produtos adquiridos, pois estes são excessivamente onerosos para a Max Mara Portugal.

Da mesma forma, os custos em que o Cliente tenha incorrido para fazer ajustes de forma independente e/ou alterações personalizadas nos produtos adquiridos não serão reembolsados e, portanto, permanecerão na responsabilidade exclusiva do Cliente.

15. Reclamações - Comunicações - Informações

Para qualquer informação, reclamação ou qualquer comunicação relativa às presentes Condições Gerais de Venda, encomendas e/ou produtos Max Mara Portugal, o Cliente pode contactar o Serviço de Apoio ao Cliente, através do contacto de e-mail indicado anteriormente.

1. O Cliente pode contactar gratuitamente o Serviço de Apoio ao Cliente por e-mail, preenchendo o formulário adequado, ou ligar para o número de telefone indicado que está ativo de Segunda a Sexta-feira.

De notar que, se o Cliente decidir usar qualquer outro canal ou forma de comunicação, como por exemplo correio normal, fax ou chamadas de um número de telefone pago em qualquer caso atribuído a Max Mara Portugal, e não os canais indicados acima, a Max Mara Portugal não terá, em nenhuma circunstância, a obrigação de reembolsar quaisquer despesas incorridas pelo Cliente pelo uso destes meios de comunicação.

16. Disposições sobre privacidade e proteção de dados pessoais

A recolha e tratamento de dados destinam-se à gestão e execução das encomendas atuais e futuras e, em particular, ao cumprimento das obrigações decorrentes das presentes Condições Gerais de Venda.

Poderá consultar a Política de Privacidade em https://pt.maxmara.com/info/legal-area/privacy-policies.

17. Força maior

A execução dos serviços pela sociedade Max Mara Portugal poderá ser suspensa em caso de ocorrência de um evento fortuito ou de força maior que impeça ou atrase a sua execução. São considerados como tais, os eventos ocorridos independentemente da vontade da Max Mara Portugal, que esta não poderia razoavelmente prever ou controlar no momento da conclusão do contrato de compra e venda, como por exemplo, mas sem limitação, uma pandemia, uma epidemia, uma guerra, motins, greves ou problemas no aprovisionamento da sociedade Max Mara Portugal imputáveis a terceiros (fornecedores).

A sociedade Max Mara Portugal informará o Cliente da ocorrência do evento fortuito ou de força maior no prazo de 7 (sete) dias a partir da ocorrência do mesmo. No caso da suspensão do serviço se prolongar por um período superior a 15 (quinze) dias, o Cliente terá a possibilidade de cancelar a encomenda efetuada e será reembolsado dos valores já pagos.

18. Lei aplicável e tribunal competente

As presentes Condições Gerais de Venda são reguladas pela lei portuguesa.

Em caso de litígio relativo a estas Condições Gerais de Venda, o Cliente poderá utilizar a plataforma europeia de Resolução de Litígios em Linha (Plataforma de “RLL”), nos termos do Regulamento (UE) n.º 524/2013, do Parlamento Europeu e do Conselho, de 21 de maio, e da Diretiva 2013/11/UE, do Parlamento Europeu e do Conselho, de 21 de maio. A plataforma de Resolução de Litígios em Linha está disponível através do seguinte link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT.

Sem prejuízo da faculdade do Cliente recorrer aos meios ordinários para resolução de litígios emergentes da interpretação, validade e/ou execução das presentes Condições Gerais de Venda, sendo, neste caso, a competência territorial determinada de acordo com as normas previstas na lei aplicável, nomeadamente no Código de Processo Civil.

MAX MARA LIMITED:

TERMS AND CONDITIONS FOR DISTANCE (NON-ONLINE) SALES

OUR TERMS

1. THESE TERMS

1.1 What these Terms cover. These Terms are the terms and conditions on which we supply “Max Mara”, “Weekend Max Mara”, “Sportmax”, “Marina Rinaldi”, and “Persona by Marina Rinaldi” products (“Products”) to you in the UK only, through our UK stores.

1.2 Why you should read them. Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are Max Mara Limited, a company registered in England and Wales. Our company registration number is 02024802 and our registered office is at 33 Wigmore Street, Second Floor, London, W1U 1QX, Phone Number 0207 518 8010, VAT number 444097053.

2.2 How to contact us. You can contact us by telephoning our team on 020 7518 8010, or our stores, as follows:

Max Mara, 19 – 21 Old Bond Street, London, W1S 4PU, telephone number 020 7499 7902, email: mm.london@mmfgshops.com;
Max Mara, 23 Multrees Walk, St Andrews Square, Edinburgh, EH1 3DQ, telephone number 0131 557 1758, email: mm.edinburgh@mmfgshops.com;
Weekend Max Mara, 218 Westbourne Grove, London, W11 2RH, telephone number 020 7229 2253, email: we.westbourne@mmfgshops.com;
Weekend Max Mara, Unit 2022, Ariel Way, Shepherd's Bush, London W12 7GF, telephone number 020 8746 0935, email: we.westfield@mmfgshops.com; and
Marina Rinaldi, 5 Albemarle St, Mayfair, London W1S 4HF, telephone number 020 7629 4454, email: mr.londontownhouse@mmfgshops.com.

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, the order exceeds the sum of £10,000, payment on your debit and or credit card is rejected, your order is not consistent with that of a consumer (for example, a large number of the same or different Products or multiple orders relating to the same Products), you have asked for delivery to a PO Box or similar or to an address outside of the UK, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We only sell to the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

4. OUR PRODUCTS

4.1 Products may vary slightly from their pictures. The images of the Products attached to our communications with you are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours or a picture of the Products accurately reflects the colour of the Products. Your Products may vary slightly from those images.

4.2 Quality Control. The Products are subject to strict quality controls to ensure that they in perfect condition when sold. Furthermore, to afford greater protection to you, when selling pursuant to these Terms, every single Product is inspected before delivery.

5. PROVIDING THE PRODUCTS

5.1 Delivery costs. The costs of delivery will be paid by us.

5.2 When we will provide the Products. During the order process we will let you know when we will provide the Products to you. We will deliver the Products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

5.3 We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control, then we will contact you to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

5.4 Collection by you. If you have asked to collect the Products from one of our stores (see Clause 2.2 for the addresses of our stores), you can collect them from us by contacting the relevant store and arranging a collection date and time.

5.5 If you are not at home when the Product is delivered. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, our UPS carrier will leave you a note informing you of how to rearrange delivery or collect the Products. For information regarding shipment and/or delivery of the order you can also contact customer service via the UPS website.

5.6 If you do not re-arrange delivery. If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from us, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 8.2 will apply.

5.7 Your legal rights if we deliver Products late. You have legal rights if we deliver any Products late. If we miss the delivery deadline for any Products then you may treat the contract as at an end straight away if any of the following apply:

(a) we have refused to deliver the Products; or

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances).

5.8 When you become responsible for the Products. The Products will be your responsibility from the time we deliver the Products to the address you gave us or you or a carrier organised by you collects it from us.

5.9 When you own the Products. You own the Products once we have received payment in full.

5.10 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Products to you, for example, your full name, and address in the UK (we will not accept orders for delivery to PO Boxes and or similar destinations). If so, this will have been told to you in the course of email exchanges. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 8.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6. YOUR RIGHTS TO END THE CONTRACT

6.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Product repaired or replaced or to get some or all of your money back), see Clause 9;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 6.2;

(c) If you have just changed your mind about the Product, see Clause 6.3. You may be able to get a refund if you are within the cooling-off period.

(d) In all other cases (if we are not at fault and there is no right to change your mind), see Clause 6.7.

6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an error in the price or description of the Products you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the Products may be significantly delayed because of events outside our control; or

(c) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see Clause 5.7).

6.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For Products bought by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Terms.

6.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.

6.5 How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the Products, unless your Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the Products.

6.6. What if the size or colour of the Products is wrong? For a period of up to 14 days after receipt of the Products ordered, you may request their replacement with others of the same model, but in a different size and/or colour, by using the same returns procedures (and be entitled to a refund, if applicable) as described in these Terms. You can also exercise the right to change your mind about the replacement Products as set out in Clause 6.5 (How long do I have to change my mind?) following the same procedures set out in these Terms. We confirm that the 14-day period as set out in Clause 6.5 for exercising the right to change your mind shall begin from the date of your receipt of the replacement Products.

6.7 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see Clause 6.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for the Products is completed when the Product is delivered, and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Products not provided.

7. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

7.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a) Email. Email us using the relevant store email address (see Clause 2.2). Please provide details of your order number, what you bought, when you ordered or received it, and your name and address.

(b) By post. Write to us at 33 Wigmore Street, Second Floor, London, W1U 1QX, including details of your order number, what you bought, when you ordered or received it, and your name and address.

7.2 Returning products after ending the contract. If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, or allow us to collect them from you. Please call or email us at the relevant store, the details of which are set out in Clause 2.2. to obtain a return label and to arrange collection. If you are exercising your right to change your mind you must either return the Products to one of our shops or allow us to collect them from you within 14 days of telling us you wish to end the contract.

7.3 When we will pay the costs of return. We will pay the costs of return:

(a) if the Products are faulty or misdescribed;

(b) if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

In all other circumstances you must pay the costs of return.

7.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the Products from you, we will charge you the direct cost to us of collection.

7.5 How we will refund you. We will refund you the price you paid for the Products, by the method you used for payment. However, we may make deductions from the price, as described below.

7.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

We may reduce your refund of the price to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop (for example, when labels, tags, warranty seals have been removed, when the original packaging of certain Products (for example, shoes, small accessories) is not returned, when a Product has been worn and not just tried on, when a Product is altered, when a Product is soiled or requires washing).
If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

7.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

(a) If we have not offered to collect the Products from you, your refund will be made within 14 days from the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us. For information about how to return a Product to us, see clause 7.2.

(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

8. OUR RIGHTS TO END THE CONTRACT

8.1 We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if:

(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products, for example;

your full name and address; or
your credit or debit card details; or
the size and colour of the Products.

(b) you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.

8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 8.1, we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

8.3 We may no longer have available the Product. We may write to you to let you know that we are unable to provide the Product. We will notify you promptly of our being unable to supply the Product and will refund any sums you have paid in advance for Products which will not be provided.

9. IF THERE IS A PROBLEM WITH THE PRODUCT

9.1 How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can telephone or email the relevant store using the contact details set out in Clause 2.2.

9.2 Summary of your legal rights. We are under a legal duty to supply Products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says the Products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Products your legal rights entitle you to the following:

up to 30 days: if your Products are faulty, then you can get an immediate refund.
up to six months: if your Products can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
up to six years: if your Products do not last a reasonable length of time you may be entitled to some money back.

See also Clause 6.3.

9.3 Your obligation to return rejected Products. If you wish to exercise your legal rights to reject Products you must either return them in person to where you bought them, or allow us to collect them from you. We will pay the costs of collection. Please call or email the relevant store using the contact details set out in Clause 2.2 for a return label or to arrange collection.

10. PRICE AND PAYMENT

10.1 Where to find the price for the Products. The price of the Products (which includes VAT) will be the price as told to you in the course of email exchanges. We take all reasonable care to ensure that the price of the Products advised to you is correct. However please see Clause 10.3 for what happens if we discover an error in the price of the Products you order. We confirm that we will be responsible for the payment of any additional charges, as well as delivery expenses, upon exercise of your right to end the contract with us.

10.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Products, we will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.

10.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Products’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Products’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.

10.4 When you must pay and how you must pay. We accept payment with the following credit and debit cards:

Visa/Visa Electron;
Mastercard; and

Maestro International;

You must pay for the Products before we dispatch them. We will not charge your credit or debit card until we dispatch the Products to you.

10.5 What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know.

11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products as summarised at Clause 9.2 and for defective Products under the Consumer Protection Act 1987.

11.3 We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12. HOW WE MAY USE YOUR PERSONAL INFORMATION

12.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy at www.maxmara.com.

13. OTHER IMPORTANT TERMS

13.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its Terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.

13.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

13.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

13.4 Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

Algemene Verkoopvoorwaarden

koop op zicht

1. Toepassingsgebied

Deze algemene voorwaarden zijn van toepassing op de verkoop van producten van Max Mara, Weekend Max Mara, Sportmax en Marina Rinaldi die op afstand tot stand is gekomen tussen een consument als koper en Amstermax B.V. als verkoper en op alle aanbiedingen, bestellingen, overeenkomsten, leveringen en andere rechtshandelingen van Amstermax B.V. Lees deze algemene voorwaarden zorgvuldig door voordat u de bestelprocedure op afstand voor de aankoop van bovengenoemde producten voltooit.

Vi vil forklare at du kan be om kreditt-/debet- eller forhåndsbetalt kort via de link voor voorafgaande toestemming voor betaling en de verzending daarvan met een druk op de knop “Bestellen met betalingsverplichting” betekent dat u alles in deze algemene verkoopvoorwaarden volledig begrijpt en aanvaardt. Afwijkingen van deze algemene voorwaarden hebben alleen gevolg indien zij uitdrukkelijk tussen partijen overeengekomen zijn. De klant kan voor toekomstige transacties geen rechten ontlenen aan eerder overeengekomen afwijkingen.

2. Vaststelling identiteit van de verkoper

Vennootschap: Amstermax B.V.

Gevestigd en kantoorhoudend: Amerlandseweg 15, 3621 ZC Breukelen

Telefoonnummer: 0346 250466

E-mailadres: info@maxmara.nl

KvK-nummer: 30104046

BTW-nummer: NL 007731711B01

hierna te noemen “Amstermax”.

3. Producten bestellen

Deze algemene voorwaarden zijn aan u gestuurd omdat u hebt aangegeven de door u geselecteerde producten op zicht te willen kopen, zoals telefonisch met Amstermax overeengekomen. Onder het kopje "Bestellen" in deze e-mail vindt u het nummer van de bestelling en informatie over de producten die u hebt geselecteerd en telefonisch met Amstermax bent overeengekomen, de consumentenprijs voor elk afzonderlijke product en de totaalprijs van de geselecteerde producten, het afleveradres, de betaalmethode en een indicatie van de levertijd van de geselecteerde producten. Het totaalbedrag van een bestelling mag niet hoger zijn dan € 10.000,--.

Door te klikken op de knop “Bestellen met betalingsverplichting” wordt uw bestelling naar Amstermax gezonden, nadat u de bestelprocedure hebt afgerond en uw informatie voor de betaling via de link voor voorafgaande goedkeuring van de betaling hebt ingevoerd. De informatie wordt opgeslagen in Amstermax’ veilige database met bestellingen, voor de door de wet aangegeven termijn.

Uw bestelling kan door Amstermax worden afgewezen als:

de door u verstrekte informatie fouten bevat;
de producten niet meer op voorraad zijn;
de garantie voor solvabiliteit ontoereikend is;
de bestelling niet strookt met een gewoon consumptiepatroon (dit criterium geldt zowel voor het aantal producten dat in één bestelling wordt geselecteerd en bij meerdere bestellingen voor hetzelfde product, zelfs indien elke bestelling een aantal stuks van een product bevat dat wel strookt met een gewoon consumptiepatroon); en
er sprake is van overmacht.

Indien de bestelling niet kan worden aanvaard, laat Amstermax onmiddellijk weten dat zij de bestelling niet kan verwerken, en wordt daarvan het voor betaling vastgehouden bedrag vrijgegeven.

4. Prijzen van producten

De prijs van het product c.q. de producten zoals aangegeven in deze e-mail heeft betrekking op ieder artikel, is in euro’s en is inclusief btw. Amstermax is verantwoordelijk voor de betaling van alle heffingen, belastingen, lasten en/of verzendkosten, en (indien van toepassing) het retourneren van producten, en de kosten van levering bij uitoefening van uw herroepingsrecht.

5. Betalingsvoorwaarden

U kunt uw bestelling alleen betalen met behulp van een van de volgende Kredittkort, debetkort eller forhåndsbetalt kort:

Visa/Visa Electron
Mastercard
Maestro International
America Express

Het totaalbedrag van de bestelling wordt op de Kredittkort, debetkort eller forhåndsbetalt kort geblokkeerd vanaf het moment van indiening van de bestelling bij Amstermax (wanneer u kiest voor “Bestellen met betalingsverplichting”), gevolgd door de aanvaarding of weigering van de bestelling door Amstermax en voorbereidingen voor verzending van de producten. Om internetfraude te voorkomen, vindt betaling via de “link voor voorafgaande goedkeuring van de betaling” plaats onder online beheer door de bank die uw betalingen via uw Kredittkort, debetkort eller forhåndsbetalt kort afhandelt, met behulp van de door Cybersource geboden tools. Cybersource en/of de aan haar gelieerde ondernemingen zijn verantwoordelijk voor het in een beschermde omgeving opslaan en automatisch verwerken van de informatie die in elke bestelling is opgenomen, waaronder de gegevens van de gebruikte Kredittkort, debetkort eller forhåndsbetalt kort.

Ten behoeve van de betaling gebruikt u de link voor voorafgaande goedkeuring van de betaling, voert u de gegevens in van de houder van de Kredittkort, debetkort eller forhåndsbetalt kort waarmee de aankoop wordt gedaan; en voert u vervolgens op dezelfde site het 16-cijferig nummer, de vervaldatum en de veiligheidscode van de kaart in.

6. Voorafgaande goedkeuring van betaling

U bent zich ervan bewust en verklaart dat het invoeren van Kredittkort, debetkort eller forhåndsbetalt kort en bevestiging van voorafgaande goedkeuring van de betaling betekent dat u deze algemene voorwaarden accepteert en ermee akkoord gaat dat Amstermax de door u geselecteerde producten aan u verzendt.

Nadat u uw Kredittkort, debetkort eller forhåndsbetalt kort hebt verstrekt en de voorafgaande goedkeuring van de betaling is gegeven, wordt het bedrag gelijk aan de prijs van de geselecteerde producten c.q. het geselecteerde product tijdelijk op uw Kredittkort, debetkort eller forhåndsbetalt kort vastgehouden. Dit bedrag wordt tijdelijk vastgehouden, totdat u:

het geselecteerde product/de geselecteerde producten aanvaardt en koopt, waarna het betreffende bedrag ten laste van de Kredittkort, debetkort eller forhåndsbetalt kort wordt gebracht; of,
de producten naar Amstermax retourneert in overeenstemming met het bepaalde in deze algemene voorwaarden, in welk geval u het geselecteerde product/de geselecteerde producten niet aanvaardt en niet tot de aankoop overgaat.

Voorafgaande goedkeuring van de betaling zorgt niet voor bij- of afschrijving op de Kredittkort, debetkort eller forhåndsbetalt kort; de betaling wordt pas uitgevoerd en ten laste van de Kredittkort, debetkort eller forhåndsbetalt kort gebracht na aanvaarding en aankoop van het geselecteerde product/de geselecteerde producten door u (voor meer uitleg, zie artikel 10. (Afronding van de koop) hieronder).

N.B. U hebt 48 uur de tijd om uw persoonsgegevens en Kredittkort, debetkort eller forhåndsbetalt kort en de bestelling te bevestigen nadat u de bestelprocedure bent gestart. De link voor voorafgaande goedkeuring van de betaling vervalt na deze acht uur; in dat geval is er een nieuwe e-mail nodig om de bestelling te bevestigen en het/de geselecteerde product(en) te ontvangen.

Indien het bedrag dat overeenkomt met de prijs van het/de geselecteerde product(en) niet ten laste van uw Kredittkort, debetkort eller forhåndsbetalt kort kan worden gebracht, omdat er onjuiste gegevens zijn ingevoerd, of om een andere (technische) reden, dan lukt het niet om de bestelprocedure af te ronden met een klik op de knop “Bestellen met betalingsverplichting”. Indien u de betaalpagina verlaat op de wijze die door de betalingsdienstaanbieder is aangegeven, dan wordt u doorgestuurd naar een pagina waarop te zien is dat de bestelling niet kan worden afgerond.

7. Levering

Amstermax levert producten alleen binnen Nederland, aan het door u opgegeven adres, en alleen na verzending van de deugdelijk voorafgaande goedkeuring van de betaling aan Amstermax. Amstermax levert geen producten aan postbussen en/of vergelijkbare bestemmingen.

Amstermax zorgt ervoor dat producten onverwijld worden geleverd, en in elk geval binnen 30 dagen na de datum waarop u de bestelling voor de producten hebt geplaatst. Dit geldt niet indien partijen een andere levertermijn overeengekomen zijn, in welk geval de afwijkende levertermijn geldt, waarbij een indicatie van de leverdatum of -tijd geen instemming met een andere levertermijn vormt.

Indien de koerier bij aankomst geen contact kan krijgen met de ontvanger of een ander die bevoegd is de goederen in ontvangst te nemen, dan wordt de volgende dag opnieuw geprobeerd om de zending te bezorgen. Indien de tweede poging ook niet lukt, dan gaan de bestelde producten naar de afzender terug. In dat geval neemt Amstermax contact met u op met de vraag of u instemt met een nieuwe transactie, waarbij het vooraf goedgekeurde bedrag dat op de Kredittkort, debetkort eller forhåndsbetalt kort is vastgehouden weer wordt vrijgegeven.

8. Leveringskosten

Levering door Amstermax aan u is voor alle geselecteerde producten gratis. Het retourneren van producten is niet altijd gratis.

9. Afronding van de koop

Vanaf het moment van levering van de producten hebt u drie kalenderdagen om Amstermax te laten weten of u (een deel van) de producten aanvaardt en koopt, of (een deel van) de producten wilt retourneren, waarna de koop voor de producten die u wilt hebben wordt gesloten. Vervolgens stuurt Amstermax u een bevestiging per e-mail, met een overzicht van de bestelde producten waarvan u besloten hebt deze te kopen. Indien u niet binnen deze 3 dagen contact met Amstermax opneemt, dan worden alle producten geacht te zijn aanvaard en wordt de koop voor alle producten gesloten. Na uitdrukkelijke of stilzwijgende aanvaarding en koop van (een deel van) de door u bestelde producten, wordt het betreffende bedrag ten laste gebracht van de Kredittkort, debetkort eller forhåndsbetalt kort waarvoor voorafgaand goedkeuring is gegeven.

10. Producten retourneren

Indien u een of meer van de bestelde producten wilt retourneren, dan geeft Amstermax de koerier die de producten heeft bezorgd opdracht deze weer op te halen bij hetzelfde afleveradres.

11. Herroepingsrecht

Indien u een product, om welke reden dan ook, niet wil houden, dan hebt u het recht het product te retourneren naar Amstermax, en wel binnen 14 (veertien) dagen nadat de koopovereenkomst voor de producten, zoals vermeld in art. 9 (Afronding van de koop) van deze algemene voorwaarden, tot stand is gekomen. U kan dit herroepingsrecht, zonder opgave van redenen, uitoefenen:

kosteloos, door de gekochte goederen terug te brengen naar een van de winkels uit de lijst die ingezien kan worden op de volgende link https://nl.maxmara.com/store-locator?itm_campaign=geo_Nl, waarbij deze onbeschadigd zijn en vergezeld gaan van de etiketten, labels en alle ontvangen documentatie.
voor uw rekening, indien u de goederen niet wilt terugbrengen naar de winkel, door ze naar het volgende adres terug te sturen: Amstermax B.V. Amerlandseweg 15, 3621 ZC Breukelen. Alle kosten voor retourverzending zijn voor uw rekening.

Indien de uitoefening van uw herroepingsrecht voldoet aan bovenstaande criteria, wordt de koopprijs van de geretourneerde producten dat u betaald heeft, ten spoedigste gerestitueerd na de datum van ontvangst van de geretourneerde producten in een in van de winkels waaruit gekozen kan worden, door achterlating van uw voornaam, achternaam en IBAN-nummer bij de winkel. Indien u ervoor gekozen hebt producten per koerier te retourneren, dan restitueert Amstermax het bedrag ten spoedigste via dezelfde betaalmethode als u hebt gebruikt bij de oorspronkelijke transactie, tenzij er uitdrukkelijk een andere betaalmethode met u is afgesproken en daar geen extra kosten voor u aan verbonden zijn.

12.Retouren na uitoefening herroepingsrecht

Bij uitoefening van uw herroepingsrecht om één, enkele of alle producten te retourneren, retourneert u de producten die u niet wenst te kopen zo spoedig mogelijk, en in elk geval binnen 14 dagen na uitoefening van dat recht.

13.1 Volledigheidscriteria voor retouren

Tijdens de herroepingstermijn dient u voorzichtig met de producten om te gaan bij het bezichtigen en passen ervan, en dat geldt ook voor de verpakking, waarbij u zich gedraagt naar de normen die in een echte winkel gelden. Goederen worden geacht te zijn gebruikt zonder de gepaste zorgvuldigheid wanneer dat gebruik verder gaat dan nodig is om de aard, kenmerken en het functioneren ervan vast te stellen (bijv. wanneer etiketten zijn verwijderd of wanneer het kledingstuk niet alleen is gepast maar ook gedragen). U mag een product alleen uitpakken voor zover dat nodig is om de aard en kenmerken ervan vast te stellen.

U retourneert de producten in de staat waarin u ze ontvangen hebt. U zorgt er dus voor dat geretourneerde producten:

ongebruikt en onbeschadigd zijn;
schoon en niet gewassen zijn;
nog voorzien zijn van alle labels, etiketten, garantiezegels die zijn aangebracht op de producten tijdens de kwaliteitscontrole en oorspronkelijke afwerking; en
niet anderszins veranderd zijn.

Wij willen met name duidelijk maken dat alle soorten artikelen die in hun eigen doos verkocht worden (bijv. schoenen en kleine accessoires) moeten worden geretourneerd in de originele verpakking, die geacht wordt een integraal deel van het artikel uit te maken.

Indien de producten in beschadigde, onvolledige, slechtere staat en/of na gebruik worden geretourneerd, waarbij ze niet met zorg zijn gehanteerd, dan wordt een bedrag bij u in rekening gebracht dat gelijk is aan de waardevermindering van de producten, onverminderd uw herroepingsrecht. In dat geval stelt Amstermax u, na ontvangst van de geretourneerde producten, onmiddellijk in kennis van de schade en gebreken. Het bij u in rekening te brengen bedrag, dat in elk geval niet hoger is dan de koopprijs van het/de betreffende product(en), wordt in mindering gebracht op het aan u te restitueren bedrag voor de geretourneerde producten.

Voor vragen of informatie over verzending en/of levering van de bestelling kunt u contact opnemen met de verkopers in de winkel waar de producten zijn besteld.

13.2 Kwaliteitscontrole

Wij willen dat u weet dat de producten van Amstermax, en de voor de productie gebruikte materialen, strikte kwaliteitscontroles ondergaan om ervoor te zorgen dat zij bij verkoop in perfecte staat verkeren. Voorts wordt elk te verzenden artikel voor verzending geïnspecteerd, zodat degenen die op afstand kopen nog beter beschermd zijn.

13.3 Producten ruilen

Gedurende een periode van maximaal 14 dagen na ontvangst van de bestelde producten mag u vragen om deze te ruilen voor producten van hetzelfde model, doch voor een andere maat en/of kleur, door gebruik te maken van dezelfde restitutieprocedure zoals beschreven in de voorgaande artikelen. U mag uw herroepingsrecht ook uitoefenen bij de omgeruilde producten, met gebruikmaking van dezelfde procedures zoals aangegeven in de voorgaande artikelen van deze algemene voorwaarden. De termijn voor uitoefening van het herroepingsrecht voor omgeruilde producten met een andere maat en/of kleur begint te lopen bij ontvangst van het nieuwe artikel.

14. Conformiteitsgarantie

Met betrekking tot de conformiteitsgarantie van de gekochte producten en de verkoop van producten van Amstermax waarop deze algemene voorwaarden van toepassing zijn, heeft de klant recht op de wettelijke conformiteitsgarantie zoals wettelijk bepaald.

15. Klachten - Communicatie - Informatie

Voor informatie of klachten of voor communicatie over deze algemene voorwaarden, of voor bestellingen en/of producten kunt u contact opnemen met Amstermax B.V. aan de hand van de in deze e-mail en de hiervoor vermelde contactgegevens.

16. Bescherming van uw privacy en uw persoonsgegevens

Het verzamelen en verwerken van persoonsgegevens vindt plaats ten behoeve van het beheer en de uitvoering van huidige en toekomstige bestellingen en in het bijzonder ten behoeve van de nakoming van verplichtingen op grond van deze algemene voorwaarden. Het toepasselijke privacybeleid van Amstermax is te raadplegen op www.maxmara.com.

17. Toepasselijk recht en bevoegde rechter

Op alle rechten, verplichtingen, aanbiedingen, bestellingen en overeenkomsten waarvoor deze algemene voorwaarden geheel of gedeeltelijk gelden, en op deze algemene voorwaarden zelf is Nederlands recht van toepassing.

Bij geschillen over deze algemene voorwaarden wordt u geïnformeerd over het feit dat u zich kunt wenden tot het platform voor onlinebeslechting van consumentengeschillen (ODR) ingevolge EU Verordening 524/2013 en de Implementatiewet buitengerechtelijke geschillenbeslechting consumenten. U krijgt online toegang tot dit platform op:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=NL. Amstermax is echter niet verplicht om aan deze geschillenbeslechtingsmethode deel te nemen.

In elk geval hebt u recht op de gewone wijzen voor het beslechten van geschillen die voortvloeien uit de uitleg, geldigheid en/of tenuitvoerlegging van deze algemene voorwaarden, waarbij de rechter in het arrondissement waar u verblijft of woonachtig bent relatieve bevoegdheid heeft.

CONDITIONS APPLICABLE TO THE SALE OF GOODS REQUIRING A FORMAL ACCEPTANCE

AS DESCRIBED HEREUNDER

The use of the remote sales process described in these general conditions applicable to the sale of goods made subject to a formal acceptance (as defined under art. 10. hereunder) is reserved exclusively for consumers as defined in art. L.010-1 1) of the Luxembourg Consumer Code (the “Consumer Code”) and only if the products are delivered within the Luxembourg territory (defined below for brevity “Customer” or “Customers”).

1. Scope of application

These general conditions govern the sales made subject to a formal acceptance of products of Max Mara, Weekend Max Mara, Sportmax, Leisure, Studio, ‘S Max Mara, Marina Rinaldi, Persona by Marina Rinaldi (hereinafter referred to as the “Max Mara products” and/or the “product(s)”), concluded remotely between the Customer and the stores indicated under art. 12 hereunder (hereafter the “general conditions of sale”). These general conditions of sale must be carefully examined by the Customer before completion of the remote ordering procedure for the abovementioned products.

It is understood that the entering of the credit/debit or prepaid card information into the link for the payment pre-authorisation and their transmission by clicking on the button “Order with an obligation to pay” implies the total and absolute knowledge of these general conditions of sale and their full acceptance. Any departure from these general conditions of sale will have effect only if agreed in writing between the parties.

2. Identification of the seller

MAX MARA INTERNATIONAL S.A. having its registered office at L-2449 Luxembourg, 17, Boulevard Royal, registered with the Luxembourg Trade and Companies Register under number B41757, acting through its Luxembourg branch Max Mara International S.A.- Succursale de Luxembourg, having its registered office at L-1660 Luxembourg 52, Grand Rue, Tel: +352 26 200 212, email address: administration@maxmara.lu, VAT Number: LU24023827, Trading License n. 10077863, (hereinafter referred to as: “Max Mara”).

3. Information concerning the products

Information relating to the Max Mara products likely to be sold remotely and sent through a communication by email as referred to in art. 4., is provided in accordance with current law and, in particular, with article L.111-1 of the Consumer Code.

4. Ordering of the products

These general conditions of sale have been sent to you following your declaration of intent to purchase, subject to formal acceptance, the selected products, as agreed by phone. In the “Order” section of this email, you will find the order number and information about the products selected and agreed with the sales staff, the retail price of each product and the total price of the selected products, the shipping address and the method of payment as well as the indicative delivery times.

The total amount of any single order may not exceed the total amount of Euro 10.000.-

The order will be sent to Max Mara upon conclusion of the order procedure and after you having entered your payment information via the payment pre-authorisation link, by clicking the button “Order with an obligation to pay”. The information will be stored in the Max Mara orders safekeeping database, for the time provided by law.

The Customer’s order may be refused in the event of the following: errors in the information provided by the Customer; depletion of available stocks of products; insufficient guarantees of solvency; the ordert not being consistent with normal consumption patterns (this requirement applies both to the number of products purchased in a single order and to the case of multiple orders relating to the same product, even if each order comprises a quantity of products consistent with normal consumption patterns); or for reasons of force majeure.

If the order cannot be accepted, Max Mara will promptly give notification of any inability to process the order followed by the immediate release of the amount blocked for payment.

5. Product pricing

The price of the product indicated in the communication referred to in art. 4. relates to each item, is expressed in euros and is inclusive of VAT. Max Mara will be responsible for the payment of all levies, taxes, charges and/or shipping costs and of the eventual return of the product, as well as delivery expenses upon exercise of the right of withdrawal.

6. Payment conditions

Payment by the Customer may be made only with the following credit/debit cards (including prepaid cards):

Visa/Visa Electron
Mastercard

Maestro International
America Express

The total amount of the order is blocked on the credit/debit or prepaid card from the time of submission of the order to Max Mara (when the Customer selects “Order with an obligation to pay”), with simultaneous acceptance by Max Mara, pursuant to art. 4., and the start of preparation of the products for shipment. In order to prevent Internet fraud, the payment made via the “payment pre-authorisation link”, found in the notification referred to in art. 4, is managed online by the bank that handles the Customer’s credit/debit or prepaid card, through the tools offered by Cybersource. Cybersource and/or its affiliates are responsible for the storage and automatic processing in a protected environment of the information in each order, including the details of the credit/debit or prepaid card used.

For payment purposes, the Customer must:

Indicate, through the use of the link included in the notification referred to in art. 4., the details of the holder of the credit/debit or prepaid card used for the purchase; then, on the same site, forward the 16digit number, the expiry date and card security code.

7. Payment pre-authorisation

The Customer is aware that the entering of the credit/debit or prepaid card information and the confirmation of the payment pre-authorisation entails acceptance of these general conditions of sale and the subsequent sending of the selected products to the Customer.

Following the provision of the credit/debit or prepaid card information and the confirmation of the payment pre-authorisation, the amount corresponding to the price of the product(s) will be temporarily blocked on the Customer’s credit/debit or prepaid card in order to ensure payment of the price to Max Mara in case of acceptance, and return of the goods in the case of refusal of the order as mentioned under art. 10. hereunder.

The amount corresponding to the price of the products will be temporarily blocked until the Customer has expressed his/her acceptance of the sale (and in this case the relevant amount will be charged to the credit/debit or prepaid card) or, in case of partial or complete refusal of the order, until the Customer returns the products intact in accordance with art. 14.

The payment pre-authorization does not generate any movement on the credit/debit or prepaid card; the payment will be charged only after the sale has been concluded (for more clarification about the conclusion of the sale see art. 10. hereunder).

N.B. The Customer has 48 hours to confirm his/her personal data and credit/debit or prepaid card details and to confirm the order. After this time, the payment pre-authorization link will expire and a new email will be necessary to confirm the order and receive the selected products.

If the charge on the credit/debit or prepaid card cannot be processed because of incorrect data entry by the Customer or for other technical reasons that will be communicated to the Customer by the payment service provider, the Customer will not be able to conclude the ordering procedure by clicking the button “Order with an obligation to pay”. If the Customer decides to leave the payment page in the manner specified by the payment service provider, he/she will be redirected to a page where the inability to complete the order will be displayed.

8. Delivery

Products will be delivered exclusively within the Luxembourg territory, to the address indicated by the Customer, only after proper execution of the order payment pre-authorisation forwarded to Max Mara. The Customer may not request delivery of the items to PO boxes and/or similar destinations. In accordance with the provision of art. L.213-2 (1) of the Consumer Code, Max Mara will ensure delivery of products without delay and in any event no later than 30 days from the day when the Customer submitted the order. If the recipient or in case of another authorized person to receive the delivery of the products at the time of the delivery attempt cannot be reached, the express courier will make a further attempt to deliver on the following day. If the second attempt is not successful, the products ordered will be returned to the sender. The Customer Service will contact the Customer to agree on whether to proceed to a new proposed sale. The amount pre-authorised and held on the credit/debit or prepaid card will be, in this case, unblocked.

9. Delivery costs

Delivery is free for all selected items.

10. Formal acceptance of the sale by the Customer and conclusion of the sale

From the date of delivery of the products, the Customer will have 3 calendar days for contacting by phone or by e-mail the store staff and inform whether he/she decides to buy all the products or only some of them, or return all products or only some of them to the store.

If the Customer makes no communication within the above 3 calendar day period and without prejudice to his rights as exposed under art. 12 hereunder, the products shall be deemed approved by the Customer and the sale concluded.

If the Customer contacts the store staff within the above period and declares his/her decision to buy all the products ordered, Max Mara will send an email summary of the Customer’s final decision and the sale will be concluded pursuant to article 1583 of the Luxembourg Civil Code.

If, however, the Customer contacts the store staff within the above period and announces his/her decision to buy only part of the products ordered, Max Mara will then resend an email summary of the Customer’s final decision. From the time of receipt of the summary email, the Customer will still have 2 calendar days to confirm or refuse the content of the email and express his/her final approval. If the approval is given, the order will be considered as being confirmed and the sale will be concluded pursuant to article.1583 of the Luxembourg Civil Code. If the Customer does not express an opinion within this further deadline of 2 calendar days, and without prejudice to his rights as exposed under art. 12 hereunder, the order shall be deemed confirmed and the sale concluded.

Following the partial or total confirmation of the order in express or tacit form, the relevant amount will be charged to the pre-authorized credit/debit or prepaid card.

11. Return of products

If the Customer intends to return one or more or all of the products, Max Mara will instruct the express courier that delivered the products to collect them from the same delivery address.

12. Right of withdrawal

The Customer may exercise the right of withdrawal with respect to products purchased, pursuant to art. L.222-9 of the Consumer Code, within 14 (fourteen) calendar days from the day of conclusion of the sale, in accordance with art. 10. of these general conditions of sale.

The Customer may exercise his/her right of withdrawal, without providing reasons:

free of charge, by delivering the products purchased to the store where the products have been sold;
if the Customer does not intend to use the in-store returns process, at the Customer’s expense according to article L.222-10 of the Consumer Code by notifying his/her intention of withdrawal by e-mail to the store where the products have been sold and returning the goods to the same store, at the following address:

for the products purchased from the Max Mara store at the following address: Max Mara Luxembourg - 52, Grand Rue, L-1660 Luxembourg. Email address: mm.luxembourg@maxmara.be
for the products purchased from the Marina Rinaldi store at the following address : Marina Rinaldi Luxembourg – 25 Rue Philippe II, 2340 Luxembourg. Email address: mr.luxembourg@mmfgshops.com.

The Customer must return the products in pristine condition and accompanied by the label and all the documentation received.

If the exercise of the right of withdrawal meets the above conditions, the refund of the value of the returned products, equivalent to their purchase price, will be made by credit/debit or prepaiding the amount paid by the Customer, without undue delay from the date of receipt of the products at one of the above mentioned stores where the products have been sold, upon provision of the Customer’s name, surname and IBAN at the store. If the Customer has chosen to return the products by courier delivery, Max Mara will make the refund, without undue delay, using the same means of payment as used by the Customer/consumer in the initial transaction, unless another means of payment is expressly agreed with the Customer/consumer and provided that this does not cause any additional costs for the Customer/consumer.

13. Returns following the right of withdrawal

In the event of exercise of the right of withdrawal, the Customer must return the products without delay and in any case within 14 days from the exercise of right of withdrawal as referred to in art. 12 above.

To this end, the Customer may return the products free of charge, by delivering the purchased goods to the store where the products have been sold not later than 14 days from the date of conclusion of the sale, in accordance with art. 10.

13.1 Integrity conditions for returns

In accordance with art. L.222-10 of the Consumer Code, the Customer is liable for any decrease in the value of the goods returned by the Customer, resulting from any use of the goods not made in accordance with normal care. Goods are considered to have been used beyond normal care when such use has been beyond what is necessary to establish their nature, characteristics and functioning (e.g. when labels have been removed, when the garment has been worn and not just tried on). Consequently, during the withdrawal period, the Customer must examine and test the products with care and due diligence and within the limits that would be appropriate in a physical store.

An item can be returned only if it is in the same condition as when it was received. The Customer must therefore ensure that:

the item has not been used or damaged during the trial;
the item has not been soiled or subject to washing;
the item retains all tags, labels, warranty seal affixed to the garment during quality control and original finishes;
the item has not been changed in any way whatsoever.

In particular, we draw the Customer’s attention to the fact that all types of items sold in their own box (for example, shoes or small accessories) must be returned in the original packaging, which is considered to be an integral part of the item.

If the good is returned damaged, incomplete, deteriorated and/or in conditions of use not in accordance with normal care, the Customer will be charged for the amount equal to the decrease in value of the product, without prejudice to the right of withdrawal. In this case, Max Mara will, upon receipt of the good , promptly notify the Customer of the damage and non-conformities acknowledged in receiving the article. The amount charged to the Customer, which in any case shall not exceed the purchase price of the product, will be deducted from the refund due to the Customer.

If you have any queries please contact our Customer Service lines, and for information regarding the shipment and/or the delivery of the order you can also contact the Customer assistance service via the UPS website.

13.2 Quality control

We want to inform our Customers that Max Mara submits its garments and the materials used for their manufacture to strict quality controls, to ensure that they are in perfect condition when sold. Furthermore, to afford greater protection for persons making remote purchases, every single item shipped is inspected before shipment.

13.3 Replacement of products

The products purchased can be replaced, upon request by the Customer, within 14 days from the date of receipt of the products ordered, with other products of the same model but of a different size and/or colour, by using the same return procedures as described in the articles above.

The Customer can exercise the right of withdrawal also on the replaced products, by following the same procedures outlined in previous articles. The term for exercising the right of withdrawal shall begin from the date of receipt of the replaced product.

14. Conformity - Guarantee

With regard to the guarantee of conformity of the product purchased, the sale of the Max Mara products regulated by these general conditions entitles the Customer to the legal guarantee of conformity provided for by law and in particular by articles L.212-1 and following of the Consumer Code and articles 1641 and following of the Luxembourg Civil Code.

Pursuant to article L.212-6 of the Consumer Code, in case of lack of conformity, the Customer benefits from a 2 (two) year period from the delivery of the good to denounce the lack of conformity of the good to the Seller.

In accordance with article L.212-5 of the Consumer Code, the Customer may choose between returning the good to the Seller and have the price returned or keeping the good and have a part of the price reimbursed.

In the case of reception of a non-conforming product or a product other than that ordered, the Customer must make the product in question available to Max Mara, and the product must remain intact and unremoved the numbered warranty seal as affixed to the garment at the time of quality control prior to shipment.

In no circumstances may requests for tailoring adjustments to the purchased garments be fulfilled, as they are excessively expensive for Max Mara.

Likewise, there will be no refund of any costs incurred if the Customer independently makes tailoring adjustments and/or modifications to the purchased garments, which will remain the sole responsibility of the Customer.

15. Complaints - Communications - Information

For any information or complaint, or for any communication regarding these general conditions of sale, or for orders and/or Max Mara products, the Customer may contact Customer Service using the contact details shown in this email.

The Customer may contact Customer Service free of charge via email by filling out the form, or by calling the appropriate phone number, which is active from Monday to Friday.

Please be informed that if the Customer decides to use any channel or form of communication (for example: paper-based mail, fax, calls to a paid phone number referable to Max Mara etc.) other than those described above, Max Mara will not in any case be obliged to refund costs incurred by the Customer for the use of such means of communication.

16. Privacy and personal data protection provisions

The collection and processing of data is carried out for the management and execution of present and future purchase orders and in particular for the fulfilment of obligations under these general conditions of sale.

A copy of the Privacy Policy can be found at www.maxmara.com.

17. Force majeure

The performance of the services by the Max Mara company may be suspended in the event of unforeseeable circumstances or force majeure that prevents or delays the performance. Such events are considered to be those beyond the control of Max Mara and which the latter could not reasonably expect to have occurred at the time of conclusion of the sales contract, such as, but not limited to, pandemics, epidemics, war, riots, insurrections, industrial strikes and Max Mara supply problems attributable to third party providers. Max Mara will inform the Customer of the occurrence of unforeseeable circumstances or force majeure within 7 (seven) days of the occurrence thereof. If the suspension of the service endures for a period of more than 15 days, the Customer will have the right to cancel the order and will be refunded for amounts already paid.

18. Applicable law and court with jurisdiction

These general conditions of sale are governed by Luxembourg Law.

In the event of disputes concerning these general conditions of sale, the Customer is informed that he/she can have recourse to the online dispute resolution (ODR) platform for consumers pursuant to EU Regulation 524/2013 and the Luxembourg Law dated February 17, 2016 adopted in implementation of EU Directive 2013/11. This platform is active at the following web address:

https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=IT.

In accordance with the provisions of the Consumer Code, in the event of a dispute concerning these general conditions, the Customer/consumer may contact one of the following institutions:

The Luxembourg consumer Association (Union luxembourgeoise des consommateurs – ULC)
The European Consumer Center (Centre européen des consommateurs)
The national Mediator of consumption (Service national du Médiateur de la consommation)

The Customer in any case has the right to recourse to ordinary means for the settlement of disputes arising from the interpretation, validity and/or execution of these general conditions of sale, and in this case the mandatory territorial jurisdiction will be the court of the Customer’s/consumer’s place of residence or domicile.

CONDITIONS OF SALE ON APPROVAL

The use of the remote sales process described in these general conditions of sale on approval is reserved exclusively for consumers as defined in art. I.1, 2° of the Code Economic Law of 28 February 2013 and art. 1649bis § 2, 1° (old) Civil Code and only if the products are delivered within the Belgian territory (defined below for brevity “Customer” or “Customers”).

1. Field of application

These general conditions govern the sale on approval of products by Max Mara, Weekend Max Mara, Sportmax concluded remotely between the Customer and stores. These general conditions of sale on approval must be carefully examined by the Customer before completion of the remote ordering procedure for the abovementioned product.

It is understood that the entering of credit/debit or prepaid card details in the link for payment pre-authorisation and their transmission by clicking on the button “Order with an obligation to pay” entails total and absolute knowledge of these general conditions of sale on approval and full acceptance of them. Any departure from these general conditions will have effect only if agreed in writing between the parties.

2. Identification of the seller

COMAX SA, registered offices in Avenue Louise n°19, 1050 Bruxelles, Belgium, Tel. +32 10 24 37 68, registered in the companies registry (BCE) number 0424.085.087, VAT number BE0424.085.087.

3. Product-related information

Information relating to Max Mara products likely to be sold remotely and sent by email as referred to in point 4, is provided in accordance with current law and, in particular, Book VI of the Code Economic Law and art. 1649bis – 1949octies (old) Civil Code.

4. Ordering the product

These conditions have been sent to you following your statement of intent to purchase on approval of the selected products, as agreed by phone. In the "Order" section of this email, you will find the order number and information about the products selected and agreed with sales staff, the retail price of each product and the total price of the selected products, shipping address, method of payment and indicative delivery times.

The total amount of any single order may not exceed € 10,000.

The order will be sent to Comax SA upon conclusion of the order procedure and after you have entered your payment information via the payment pre-authorisation link, by clicking the button “Order with an obligation to pay”. The information will be stored in the Comax SA orders safekeeping database, for the time provided by law.

The Customer's order may be refused in the event of the following: errors in the information provided by the Customer; depletion of available stocks of products; insufficient guarantees of solvency; the order not being consistent with normal consumption patterns (this requirement applies both to the number of products purchased in a single order and to the case of multiple orders relating to the same product, even if each order comprises a quantity of products consistent with normal consumption patterns); reasons of force majeure.

If the order cannot be accepted, Comax SA will promptly give notification of any inability to process the order followed by the immediate release of the amount held for payment.

5. Product pricing

The price of the product indicated in the notification referred to in point 4 relates to each item, is expressed in euros and is inclusive of VAT. Comax SA will be responsible for the payment of all levies, taxes, charges and/or shipping costs and the eventual return of the product, as well as delivery expenses upon exercise of the right of withdrawal.

6. Payment conditions

Payment by the Customer may be made only with the following credit/debit cards (including prepaid cards):

Visa/Visa Electron
Mastercard

Maestro International
America Express

The total amount of the order is held on the credit/debit or prepaid card from the time of submission of the order to Comax SA (when the Customer selects “Order with an obligation to pay”), with simultaneous acceptance by Comax SA, pursuant to art. 4, and the start of preparation of the products for shipment. In order to prevent Internet fraud, the payment made via the “payment pre-authorisation link”, found in the notification referred to in point 4, is managed online by the bank that handles the Customer’s credit/debit or prepaid card, through the tools offered by Cybersource. Cybersource and/or its affiliates are responsible for the storage and automatic processing in a protected environment of the information in each order, including the details of the credit/debit or prepaid card used.

For payment purposes, the Customer must:

- using the link included in the notification referred to in point 4, indicate the details of the holder of the credit/debit or prepaid card used for the purchase; then, on the same site, forward the 16-digit number, expiry date and card security code.

7. Payment pre-authorisation

The Customer is aware that the entering of credit/debit or prepaid card details and confirmation of payment pre-authorisation entails acceptance of these conditions of sale on approval and the subsequent sending of the selected products to the Customer.

Following the provision of credit/debit or prepaid card details and confirmation of payment pre-authorisation, the amount corresponding to the price of the product(s) will be temporarily held on your credit/debit or prepaid card in order to ensure payment of the price to Comax SA in case of acceptance, and return of the goods in the case of refusal of the order.

The amount of the price of the products will be temporarily held until the Customer has expressed his/her willingness to accept (and in this case the relevant amount will be charged to the credit/debit or prepaid card) or, in case of partial or complete refusal of the order, until the Customer returns the products intact in accordance with art. 14.

Payment pre-authorisation does not generate any movement on the card; the payment will be effected only after the sale has been finalised (for more clarification see point 10. Finalisation of the sale).

N.B. The customer has 48 hours to confirm his/her personal data and credit/debit or prepaid card details and to confirm the order. The payment pre-authorisation link will expire with this deadline and a new email will be needed to confirm the order and receive the selected products.

If the charge cannot be made because of incorrect data entry by the Customer or for other technical reasons that will be communicated to the Customer by the payment service provider, the Customer will not be able to conclude the ordering procedure by clicking the button “Order with an obligation to pay”. If the Customer leaves the payment page in the manner specified by the payment service provider, he/she will be redirected to a page where it will display the inability to complete the order.

8. Delivery

Products will be delivered exclusively within Belgian territory, to the address indicated by the Customer, only after proper execution of the order payment pre-authorisation forwarded to Comax SA. The customer may not request delivery of the items to PO boxes and/or similar destinations. In accordance with the provision of art. VI.45, 7° of the Code Economic Law, Comax SA will ensure delivery of products without delay and in any event no later than 30 days from the day when the Customer submitted the order. If the recipient or other person authorised to receive the goods is not contactable at the time of the delivery attempt, the courier will make a further attempt to deliver on the following day. If the second attempt is not successful, the products ordered will be returned to the sender. Customer Service will contact the Customer to agree on whether to proceed to a new sale. The pre-authorised amount held on the credit/debit or prepaid card will then be unlocked.

9. Delivery costs

Delivery is free for all selected items.

10. Finalisation of the sale

From the time of delivery of the products, the Customer will have three calendar days within which to phone Comax SA store staff and indicate whether he/she intends to buy all the products or only some of them or return all products or only some of them.

If the Customer makes no communication within the above three-calendar day period, the products shall be deemed approved and the sale will be concluded pursuant to art. 1583 of the (old) Civil Code.

If the Customer contacts the sales staff within the above period and declares his/her intention to buy all the products ordered, Comax SA will send an email summary of the Customer’s final decision and the sale will be concluded.

If, however, the Customer contacts the sales staff within the above period and announces his/her intention to buy only part of the products ordered, Comax SA will then send an email summary of the Customer’s final decision. From the time of receipt of the summary email, the Customer will still have two calendar days to confirm or refute the content of the email and give his/her final approval. If approval is given, the order will be considered confirmed and the sale will be completed pursuant to Art. 1583 of the (old) Civil Code. If the Customer does not express an opinion within this further deadline of two calendar days, the order shall be considered confirmed and the sale shall be completed pursuant to art. 1583 of the (old) Civil Code.

Following the partial or total confirmation of the order in express or tacit form, the relevant amount will be charged to the pre-authorised credit/debit or prepaid card.

11. Return of products

If the Customer intends to return one or more or all of the products, Comax SA will instruct the courier that delivered the products to collect them from the same delivery address.

12. Right of withdrawal

The customer may exercise the right of withdrawal with respect to products purchased, pursuant to art. VI.47 of the Code Economic Law, within 14 (fourteen) calendar days from the time of finalisation of the sale, in accordance with art. 10 of these general conditions. The customer may exercise his/her right of withdrawal, without providing reasons:

- free of charge, by delivering the goods purchased to any of the stores among those that can be selected and consulted at the following link htpps://be.maxmara.com/store-locator (excluded Brugge), in pristine condition and accompanied by the label and all the documentation received.

- at the customer’s expense, if they do not intend to use the in-store returns process, by returning the goods to the shop address related to the initial order. All return shipping costs will be at the Customer’s expense.

If the exercise of the right of withdrawal meets the above conditions, the refund of the value of the returned products, equivalent to their purchase price, will be made by credit/debit or prepaiding the amount paid by the Customer, without undue delay from the date of receipt at one of the stores among those that can be selected, upon provision of the Customer’s name, surname and IBAN at the store. If the Customer has chosen to return products by courier delivery, Comax SA will make the refund, without undue delay, using the same means of payment as used by the Customer/consumer in the initial transaction, unless another means of payment is expressly agreed with the Customer/consumer and provided that this does not cause any additional costs for the consumer.

13.Returns following the right of withdrawal

To this end, the Customer may return the products free of charge, by delivering the purchased goods to any of the stores among those that can be selected and consulted at the link https://be.maxmara.com/store-locator (excluded Brugge) no later than 14 days from the date of finalisation of the sale, in accordance with art. 10.

13.1 Integrity conditions for returns

The consumer is liable for any decrease in the value of the goods returned by the customer, resulting from any use not in accordance with normal care. Goods are considered to have been used beyond normal care when such use has been beyond what is necessary to establish their nature, characteristics and functioning (e.g. when labels have been removed, when the garment has been worn and not just tried on). Consequently, during the withdrawal period, the consumer must examine and test the products with care and due diligence and within the limits that would be appropriate in a physical store.

An item can be returned only if it is in the same condition as when it was received. The Customer must therefore ensure that:

- the item has not been used or damaged during the trial;

- the item has not been soiled or subject to washing;

- the item retains all tags, labels, warranty seal affixed to the garment during quality control and original finishes;

- the item has not been changed in any way whatsoever.

In particular, we want to make clear that all types of items sold in their own box (for example, shoes or small accessories) must be returned in that original packaging, which is considered to be an integral part of the article.

If the item is returned damaged, incomplete, deteriorated and/or in conditions of use not in accordance with normal care, the Customer will be charged for the amount equal to the decrease in value of the goods, without prejudice to the right of withdrawal. In this case, Comax SA will, upon receipt of the items, promptly notify the Customer of the damage and non-conformities. The amount charged to the Customer, which in any case shall not exceed the purchase price of the item, will be deducted from the refund due to the Customer.

If you have any queries please contact our Customer Service lines, and for information regarding shipment and/or delivery of the order you can also contact customer service.

13.2 Quality control

We want Customers to know that Comax SA subjects its garments and the materials used for their manufacture to strict quality controls, to ensure that they are in perfect condition when sold. Furthermore, to afford greater protection for persons making remote purchases, every single item shipped is inspected before shipment.

13.3 Replacement of products

For a period of up to 14 days after receipt of the products ordered, the Customer may request the replacement of the products with others of the same model but in a different size and/or colour, by using the same refund procedures as described in the articles above.

The Customer can exercise the right of withdrawal also on the replaced products, following the same procedures outlined in previous articles. The term for exercising the right of withdrawal shall begin from receipt of the replaced product.

14. Conformity - Guarantee

With regard to the guarantee of conformity of the product purchased, the sale of Comax SA products regulated by these general conditions entitles the Customer to the legal guarantee of conformity provided for by law and in particular by art. 1649bis – 1949octies (old) Civil Code).

In the case of reception of a non-conforming product or a product other than that ordered, the Customer must make the product in question available to Comax SA, and the product must retain intact and unremoved the numbered warranty seal as affixed to the garment at the time of quality control prior to shipment.

In no circumstances may requests for tailoring adjustments to the purchased garments be fulfilled, as they are excessively expensive for Comax SA.

15. Complaints - Communications - Information

1. The Customer may contact Customer Service free of charge via email by filling out the form, or by calling the appropriate phone number, which is active from Monday to Friday.

Note that if the Customer decides to use any channel or form of communication (for example: paper-based mail, fax, calls to a paid phone number referable to Comax SA etc.) other than those described above, Comax SA will not in any case be obliged to refund costs incurred by the Customer for the use of such means of communication.

16. Privacy and personal data protection provisions

A copy of the Privacy Policy can be found at www.maxmara.com.

17. Force majeure

The performance of the services by the Comax SA company may be suspended in the event of unforeseeable circumstances or force majeure that prevents or delays the performance. Such events are considered to be those beyond the control of Comax SA and which the latter could not reasonably expect to have occurred at the time of conclusion of the sales contract, such as, but not limited to, pandemics, epidemics, war, riots, insurrections, industrial strikes and Comax SA supply problems attributable to third party providers. The Comax SA company will inform the Customer of the occurrence of unforeseeable circumstances or force majeure within seven (7) days of the occurrence thereof. If the suspension of the service endures for a period of more than 15 days, the Customer will have the right to cancel the order and will be refunded for amounts already paid.

18. Applicable law and court with jurisdiction

These General Conditions of Sale are governed by Belgian Law.

In the event of disputes concerning these general conditions of sale, the Customer is informed that they can have recourse to the online dispute resolution (ODR) platform for consumers pursuant to EU Regulation 524/2013 and Legislative Decree No. 130/2015 adopted in implementation of EU Directive 2013/11. This platform is active at the following web address:

https://ec.europa.eu/consumers/odr/main/?event=main.home.show&lng=EN.

1. Field of application

These general terms and conditions govern the sale on approval of Max Mara, Weekend Max Mara, Sportmax and Marina Rinaldi products concluded remotely between a consumer as buyer and Max Mara Scandinavia ApS as seller and apply to all offers, orders, agreements, deliveries and other legal acts of Max Mara Scandinavia ApS. These general terms and conditions must be carefully examined by you before completion of the remote ordering procedure and purchase for the abovementioned products.

Please be aware that the entering of credit/debit or prepaid card details in the link for payment pre-authorisation and their transmission by clicking on the button “Order with an obligation to pay” entails total and absolute knowledge of these general conditions of sale on approval and full acceptance of them. Any departure from these general conditions will have effect only if explicitly agreed between the parties. The customer cannot derive any rights for future transactions from any agreed departures.

2. Identification of the seller

Company: Max Mara Scandinavia ApS

Registered office address: Østergade 7-9, 1100 Copenhagen

Telephone number: +45 33 38 56 20

Email address: mm.copenhagen@mmfgshops.com

CVR No.: 25 50 48 01

Hereinafter referred to as “Max Mara”.

3. Ordering of products

These general terms and conditions have been provided to you when placing an order and sent to you following your statement of intent to purchase on approval the products that you selected. In the "Order" section of the confirmation email, you will find the order number and information about the products selected by you, the retail price of each product and the total price of the selected products, the shipping address, the method of payment and indicative delivery times of the selected products. The total amount of any single order may not exceed € 10,000.

Your order will be sent to Max Mara upon conclusion of the order procedure and after you have entered your payment information via the payment pre-authorisation link, by clicking the button “Order with an obligation to pay”. The information and the agreement will be stored in the Max Mara orders safekeeping database, for the limited time provided by law.

Your order may be refused by Max Mara in the event of the following:

errors in the information provided by you;
depletion of available stocks of products;
insufficient guarantees of solvency;
the order not being consistent with normal consumption patterns (this requirement applies both to the number of products selected in a single order and to the case of multiple orders relating to the same product, even if each order comprises a quantity of products consistent with normal consumption patterns); and
reasons of force majeure.

If the order cannot be accepted, Max Mara will promptly give notification of any inability to process the order followed by the immediate release of the amount held for payment.

4. Product pricing

The price of the product(s) indicated in the confirmation email relates to each item, is expressed in DKK and is inclusive of VAT. Max Mara will be responsible for the payment of all levies, taxes, charges and/or shipping costs for the delivery of the product(s) to the customer. In regard to shipping costs for the return of products see section 9-12.

5. Payment conditions

You can only pay for your order with the following credit/debit cards (including prepaid cards):

Visa/Visa Electron
Mastercard

Maestro International
America Express

The total amount of the order is held on the credit/debit or prepaid card from the time of submission of the order to Max Mara (when you select “Order with an obligation to pay”), followed by acceptance or rejection of the order by Max Mara and the start of preparation of the products for shipment. In order to prevent Internet fraud, the payment made via the “payment pre-authorisation link” is managed online by the bank that handles your credit/debit or prepaid card, through the tools offered by Cybersource. Cybersource and/or its affiliates are responsible for the storage and automatic processing in a protected environment of the information in each order, including the details of the credit/debit or prepaid card used.

For payment purposes, you have to use the payment pre-authorisation link, indicate the details of the holder of the credit/debit or prepaid card used for the purchase; then, on the same site, forward the 16-digit number, expiry date and card security code.

6. Payment pre-authorisation

You are aware and agree that the entering of credit/debit or prepaid card details and confirmation of payment pre-authorisation entail acceptance of these general terms and conditions and the subsequent sending of the products that you selected.

After you provide your credit/debit or prepaid card details and confirm payment pre-authorisation, the amount corresponding to the price of the selected product(s) will be temporarily held on your credit/debit or prepaid card. This amount will be temporarily held until you:

accept and purchase (in expressed or tacit form, see section 9) the selected product(s), after which the relevant amount will be charged to the credit/debit or prepaid card; or,
return the products in accordance with these general terms and conditions to Max Mara, in case you do not accept and purchase all selected product(s).

Payment pre-authorisation does not generate any movement on the card; the payment will be effected and charged to the credit/debit or prepaid card only after you accept and purchase (in expressed or tacit form, see section 9) the product(s) you selected (for more clarification see section 9. (Finalisation of the sale) hereafter).

N.B. You have 48 hours to confirm your personal data and credit/debit or prepaid card details and to confirm the ordered product(s) once you have started the order process. The payment pre-authorisation link will expire after this 48 hours deadline and a new email will be needed to confirm the order and receive the selected product(s).

If the amount corresponding to the price of the selected product(s) cannot be charged to your credit/debit or prepaid card because of incorrect data entry or any other (technical) reasons, you will not be able to conclude the ordering procedure by clicking the button “Order with an obligation to pay”. If you leave the payment page in the manner specified by the payment service provider, you will then be redirected to a page that will display the inability to complete the order.

7. Delivery

Max Mara will only deliver products in Denmark, to the address indicated by you, and only after proper execution of the order payment pre-authorisation forwarded to Max Mara. Max Mara will not deliver products to PO boxes and/or similar destinations.

Max Mara will ensure delivery of products without delay and in any event no later than 30 days from the day when you submitted the order for the products. This shall not apply if the parties have agreed on a different delivery period, in which case the different delivery period shall apply, whereby an indication of the delivery date or time does not constitute agreement to a different delivery period.

If the recipient or other person authorised to receive the goods is not contactable at the time of the delivery attempt, the courier will make a further attempt to deliver on the following day. If the second attempt is not successful, the products ordered will be returned to the sender. Max Mara will then contact you to agree on whether to proceed to a new sale and the pre-authorised amount held on the credit/debit or prepaid card will then be unlocked.

8. Delivery costs

Delivery by Max Mara to you is free for all selected products. Returns of the products are not always free. See section 9 – 11.

9. Finalisation of the sale

From the time of delivery of the products, you will have three calendar days to let Max Mara know whether you accept and purchase the products or only some of them, or want to return all products or only some of them, upon which the sale and purchase of the products that you wish to buy shall be concluded. Max Mara will then send you a confirmation email with a summary of your decision to buy all or only part of the products ordered. If you do not contact Max Mara within this three-calendar day period, all products shall be deemed accepted by you and the sale and purchase of all of the products will be concluded. Following the partial or total acceptance and purchase of the ordered products by you in express or tacit form, the relevant amount will be charged to the pre-authorised credit/debit or prepaid card.

10. Return of products before finalisation of the sale

If you intend to return one or more or all of the ordered products before finalisation of the sale (see section 9), Max Mara will instruct the courier that delivered the products to collect them from the same delivery address and Max Mara will bear the shipping cost

11. Right of withdrawal

If you do not wish to keep a product for whatever reason, you are entitled to return the product to Max Mara within 14 (fourteen) calendar days after the purchase of the products has been concluded as set out under section 9 (Finalisation of the sale) of these general terms and conditions.

You may exercise this right of withdrawal, without providing reasons, by sending an email to mm.copenhagen@mmfgshops.com, within 14 calendar days after finalisation of the sale, providing name, details on the order, address and date or use the enclosed exhibit 1 (under section 18 in these terms and conditions) and return the products. Furthermore, you may exercise the right of withdrawal

free of charge, by delivering the goods purchased to any of the stores among those that can be selected and consulted at the following link https://dk.maxmara.com/store-locator in pristine condition and accompanied by the label and all the documentation received within 14 calendar days after finalisation of the sale.

at your expense, if you do not intend to use the in-store returns process, by returning the goods to the following address: Østergade 7-9, 1100 Copenhagen within 14 calendar days after finalisation of the sale. All return shipping costs will be at your expense.

If the exercise of your right of withdrawal meets the above conditions, the purchase price of the returned products will be refunded by credit/debit or prepaiding the amount paid by you, without undue delay from the date of receipt of the returned products at one of the stores among those that can be selected, upon provision of your name, surname and IBAN at the store. If you have chosen to return products by courier delivery, Max Mara will make the refund, without undue delay, using the same means of payment as used by you in the initial transaction, unless another means of payment is expressly agreed with you and provided that this does not cause any additional costs for you.

12. Returns following the right of withdrawal

In the event of exercise of the right of withdrawal to return one or more or all of the products, you must return the products that you wish to return without delay and in any case within 14 calendar days from the finalisation of the sale.

13.1 Integrity conditions for returns

During the withdrawal period, you must examine and test the products and their packaging with care and due diligence and within the limits that would be appropriate in a physical store. Goods are considered to have been used beyond normal care when such use has been beyond what is necessary to establish their nature, characteristics and functioning (e.g. when labels have been removed, when the garment has been worn and not just tried on). You may only unpack the product insofar as this is necessary to determine the nature and characteristics of the product.

You should return the products in the same condition as when you received them. You must therefore ensure that any returned products:

have not been used or damaged;
have not been soiled or subject to washing;
retain all tags, labels, warranty seal affixed to the products during quality control and original finishes; and
have not been changed in any way whatsoever.

If the products are returned damaged, incomplete, deteriorated and/or in conditions of use not in accordance with normal care, you will be charged for the amount equal to the decrease in value of the products, without prejudice to your right of withdrawal. In this case, Max Mara will, upon receipt of the returned products, promptly notify you of the damage and non-conformities. The amount charged to you, which in any case shall not exceed the purchase price of the product(s) concerned, will be deducted from the refund due to you for the returned products.

If you have any queries, and for information regarding shipment and/or delivery of the order you can contact the sales staff in the store at Østergade 7-9, 1100 Copenhagen or use the following contact details: Tel. +45 33 38 56 20 or email mm.copenhagen@mmfgshops.com.

13.2 Quality control

We want you to know that Max Mara subjects its products and the materials used for their manufacture to strict quality controls, to ensure that they are in perfect condition when sold. Furthermore, to afford greater protection for persons making remote purchases, every single item shipped is inspected before shipment.

13.3 Replacement of products

For a period of up to 14 days after receipt of the products ordered, you may request the replacement of the products with other products of the same model but in a different size and/or colour, by using the same refund procedures as described in the articles above. You can also exercise your right of withdrawal on the replaced products, following the same procedures outlined in the previous sections of these general terms and conditions. The term for exercising your right of withdrawal in respect of the replacement product in a different size and/or colour shall begin from receipt of the replacement product.

14. Conformity – Right of complaint

With regard to the conformity of the products purchased, the sale of Max Mara products regulated by these general terms and conditions entitles the Customer to a two-year right of complaint provided for by the Danish Sale of Goods Act.

Additionally, as a customer you have certain rights that follows from the Danish Sale of Goods Act – i.e. if the products lack conformity.

15. Complaints - Communications - Information

For any information or complaint, or for any communication regarding these general terms and conditions, or for orders and/or products, you may contact Max Mara using the following contact details: Tel. +45 33 38 56 20 or email mm.copenhagen@mmfgshops.com.

16. Privacy and personal data protection provisions

17. Applicable law and court with jurisdiction

All rights, obligations, offers, orders and agreements to which these general terms and conditions apply in full or in part, as well as these general terms and conditions, are exclusively governed by Danish law.

In the event of disputes concerning these general terms and conditions, you are informed that you can have recourse to the online dispute resolution (ODR) platform for consumers pursuant to EU Regulation 524/2013.. This platform is active at the following web address: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN. However, Max Mara is not obliged to participate in this method of dispute resolution.

You in any case have the right to ordinary means for the settlement of disputes arising from the interpretation, validity and/or execution of these general terms and conditions, and in this case the mandatory territorial jurisdiction will be the court of your place of residence or domicile.

18. Right of withdrawal – template

To:

Max Mara Scandinavia ApS

Registered offices address: Østergade 7-9, 1100 Copenhagen

Telephone number: +45 33 38 56 20

Email address: mm.copenhagen@mmfgshops.com

CVR No.: 25 50 48 01

I hereby declare that I wish to exercise my right of withdrawal regarding the following products:

Order no.:

Date of order:

Name:

Address:

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